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SINO Logistics Singapore Dedicated Line is a one-stop cross-border logistics channel developed for cross-border e-commerce merchants and foreign trade enterprises. It integrates multi-modal transportation, customs clearance & delivery and multi-warehouse handover, catering to shipment demands for different transit times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
Singapore customs clearance service is available for the whole channel. This is a DDU non-tax-inclusive channel: customs clearance and last-mile delivery services are provided. The destination GST of 9% shall be borne by either the consignee or the shipper in accordance with rules. (1) Reminder: Singapore GST has been raised to 9% effective from 1 January 2024. Singapore Customs imposes 9% GST on goods with a declared CIF value of SGD 400 and above. Our service fee for preparing the GST Permit document is SGD 40, which is charged to the shipper by default. (2) Delivery Scenarios: Delivery available to e-commerce overseas warehouses, non-e-commerce warehouses, local corporate addresses and residential addresses in Singapore. Deliveries to destination premises will only be made to the ground-floor warehouse; no upstairs service is provided. For residential addresses, upstairs offices or warehouses, please provide contact information and detailed address before shipment to verify whether tail-lift fees and labour charges apply. Any applicable fees will be settled on an actual cost basis. (3) Surcharge for Special Addresses: Deliveries to Marina Bay Sands Casino, sports casinos, department stores, or locations requiring special arrangements for large vehicles to enter will incur a remote delivery surcharge of SGD 40 per address (subject to actual quotation).
Two core channels including air freight and sea freight are available according to clients’ timeline and budget: (1) Air Freight DDU: Transit time 3‑5 working days for general cargo; 5‑7 working days for sensitive cargo.
Supplementary Note: Airlines impose special requirements and varying pricing for wooden crate or pallet cargo exceeding 120cm×80cm×80cm or with single package weight over 68KG. Please consult our sales representative for quotation before shipment. Fuel Surcharge: Quotations are denominated in RMB and already include fuel surcharge. The fuel surcharge will be adjusted irregularly subject to airline updates. Monthly fuel surcharge is published on our official website.
(2) Sea Freight DDU: LCL shipments do not accept separate customs declaration; FCL shipments support separate customs declaration.
Tax Note: Singapore pricing excludes 9% GST. GST for personal shipments is payable by the shipper. Formal customs clearance handling fee for commercial corporate shipments: SGD50 per consignment (9% GST and clearance handling fee may be paid by the consignee). The Malaysia channel already includes applicable taxes.
Note: Operation centres of Yamei World Transport reserve the right to inspect shipments, finalise and modify shipping routes. The above quotations exclude destination duties. If the consignee refuses to pay duties, remote surcharges, warehousing fees, address amendment fees, fines and other miscellaneous charges, such costs will automatically be transferred to the shipper and included directly in the settlement statement.
This dedicated line covers deliverable areas in Singapore. Delivery is unavailable for military camps, airport premises, bonded zones, hospitals, prisons, outlying islands and deep orchard/mountain locations. Delivery is supported for commercial addresses, private residences and major e-commerce warehouses.
Prohibited Items Air freight rejected goods: counterfeit goods, liquids, powders, food, live cargo, pharmaceuticals, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA (International Air Transport Association). If such prohibited goods are shipped without prior notification and detained, confiscated or returned during security screening, we shall not be liable while full freight will still be charged. Our special cargo channel accepts goods with built-in batteries, alcohol-free cosmetics, vacuum-packed / dry food and replica branded goods. Please consult customer service before shipment. For cargo over 5kg, the consignee must hold a valid permit.
Sea freight rejected goods: toy guns (gun replicas), cigarettes, narcotics, live animals and plants, pharmaceuticals, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA. If cigarettes are seized, a fine of RMB5,000 will be imposed and the incident will be reported to the police.
Billing Rules
Chargeable weight: the greater value between volumetric weight and actual weight. Volumetric formula: (Length×Width×Height) in cm ÷ 6000; 1 CBM equals 167 KG.
Air freight over-bulky cargo: for volume ratio exceeding 2 times, charge by half volumetric weight plus extra oversize truck surcharge SGD35 per consignment. Express air cargo is billed per airport scale weight without volume calculation.
Maximum dimension for air channel: 120cm × 80cm × 80cm; single package maximum weight 70KG. For cargo exceeding these limits, please contact customer service to confirm channel availability and air freight quotation.
Any single package over 70KG must be fitted with forklift skids mounted on the wide or long side. Skids fitted on narrow or short sides are not accepted. A base board must be nailed to the bottom of skids. Wooden crates must be fitted with hinges for convenient customs inspection.
Surcharge for over-length cargo: RMB150 if any single side exceeds 150cm or sum of three sides exceeds 2.5m; RMB200 for cargo over 3 meters in length.
Overweight surcharge RMB300 per consignment for single packages over 40KG.
For consignments under 30KG, only one package per shipment is accepted (multiple items must be packed into a single package by yourself). Multiple packages are allowed for consignments over 30KG.
Over-length surcharge RMB150 for any single side exceeding 150cm.
Overweight surcharge RMB300 per consignment for single packages over 40KG.
For oversize and overweight cargo requiring forklift loading and unloading, fees will be charged based on actual incurred costs.
(1) Premium local Singapore logistics resources are adopted for stable delivery. Optimal delivery method will be matched according to regions and cargo types. (2) Deliveries are only made to ground floor; upstairs service is not available. Tail-lift fees and labour charges may apply for residential addresses and upstairs offices and will be settled on an actual cost basis. (3) Special delivery surcharge SGD40 per address applies to Marina Bay Sands Casino, sports casinos, department stores and locations with vehicle access restrictions, subject to actual quotation. (4) Address amendment fee RMB30 per consignment for sea freight before delivery (100% success not guaranteed). If address is changed at transit hub or during delivery, redelivery fee will be charged according to actual cargo volume on an actual cost basis.
Pre-entry & accompanying documents: Shipper must complete pre-registration in our client system before shipment. Clients without website URL and account may contact customer service to obtain access. Shippers without pre-registration must provide accompanying documents with goods, including 3 copies of waybill and printed English commercial invoice. We will make copies if documents are insufficient.
Packaging Requirements: The shipper shall be responsible for packaging safety. Heavy rainfall occurs frequently in Southeast Asia, so waterproof packaging is required. Fragile goods must be reinforced by the shipper. If packaging service is requested from our team: carton RMB10/pc, waterproof packaging RMB10/piece. Quotation for wooden crate and pallet fabrication is subject to actual conditions. Wooden crates must be fitted with hinges for customs inspection.
No compensation will be offered for cargo damage, partial loss or delay caused by inadequate packaging.
3 days of free storage at transit warehouse. Storage after 3 days will be charged at RMB30/day/CBM for bulk cargo or RMB5/piece/day for small parcels. Please notify us in advance for large shipments.
The whole logistics journey and real-time cargo status can be tracked.
Air Freight: Customers shall purchase insurance independently for valuables and high-value goods; we can assist with insurance application. Sea Freight: Customers purchase insurance independently.
① Our company shall not bear any liability for cargo detention or loss caused by inconsistent declared information submitted by the shipper against actual goods. All incurred costs shall be borne by the client. ② In case of cargo loss or severe man-made damage during transit, compensation will be three times the freight, capped at RMB600 per shipment. No compensation for cargo damage or breakage of fragile goods.
① Our company shall not bear any compensation liability for cargo detention or loss caused by inconsistent declared information submitted by the shipper against actual goods. All incurred costs arising therefrom shall be borne by the client. ② If cargo is seized by customs at export port confirmed by our company, compensation will be RMB10/KG; no additional joint liability or value compensation applies beyond this. ③ In case of cargo loss or severe man-made damage during transit, compensation will be three times the freight, capped at RMB600 per shipment. No compensation for cargo damage or breakage of fragile goods. Damage or consumption of food by rodents in warehouse is excluded from compensation scope. ④ The shipper shall be responsible for packaging safety. No compensation will be offered for cargo damage, partial loss or delay caused by inadequate packaging.
Exclusions from compensation: damage or loss due to poor packaging, fragile goods breakage, customs inspection, policy changes, natural disasters and other force majeure; losses of detained goods caused by false declaration are non-compensable. This quotation excludes destination taxes, remote surcharges, fines, warehousing fees and return / destruction fees caused by the consignee. If the consignee refuses to settle such fees, they will automatically be transferred to the shipper (company), and the shipper may not refuse payment for any reason.
(1) Clients must truthfully declare cargo information. All costs such as detention fines and extra charges arising from discrepancies between declared information and actual goods shall be borne by the shipper.
(2) We will not compensate for transit delays caused by force majeure including flight cancellation, vessel schedule adjustment, port congestion, extreme weather, Singapore customs inspection and domestic / overseas security detention!
(3) For returns triggered by failed last-mile delivery or consignee refusal, all return handling fees and redelivery charges shall be borne by the shipper and settled on actual basis!
(4) Outer cartons must be sturdy with waterproof protection to prevent moisture damage. Labels must be intact and firmly attached. All costs arising from undeliverable shipments due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.
(5) The above dedicated line price includes invoice issuance (transport invoice, service invoice for payment, etc.)
For non-standard cargo types, special oversize dimensions, bulk customized logistics plans, complex inspection orders and pricing for extra-large cargo, separate inquiry can be submitted per shipment for confirmation.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
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