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SINO Logistics Philippines Dedicated Line is a one-stop cross-border logistics channel built for cross-border e-commerce merchants and foreign trade enterprises. It integrates multi-modal transportation, dual customs clearance & tax inclusive service, nationwide delivery and multi-warehouse handover, meeting shipment demands for different transit times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
The whole channel adopts DDP dual customs clearance and tax inclusive service. The quotation covers destination customs duties and taxes. Customers do not need to handle destination tax and customs clearance procedures for one-stop receipt of goods.
Important Notice: The quotation excludes remote surcharges, fines, warehousing fees, return fees and destruction fees caused by the consignee. If the consignee refuses payment, such fees will automatically be borne by the shipper (sending company), and the shipper shall not refuse payment for any reason. (1) Delivery Scenarios: Delivery available to e-commerce overseas warehouses, non-e-commerce warehouses, local Philippine corporate addresses and residential addresses. For remote delivery addresses, transit time will be extended by 2‑5 working days on the basis of normal schedule. (2) Packing list and invoice shall be submitted in advance before cargo arrives at our warehouse. Shipments with declared value over USD 250 per consignment are defined as high-value goods.
Two core channels including air freight and sea freight are available according to clients’ timeline and budget, featuring stable and clearly tiered transit times: (1) Air Freight + Delivery (Air DDP Dual Customs Clearance & Tax Inclusive): Delivery within 3‑5 days
Billing Rule: Chargeable weight is the greater value between volumetric weight and actual weight. Volumetric weight = (Length CM × Width CM × Height CM) ÷ 6000. Single Package Limitation: Max dimension 120CM×80CM×80CM; single package weight ≤30KG. For oversize or overweight shipments, oversize surcharge RMB150 per piece, capped at RMB500 per piece. Packaging Requirements: Wooden cases and flight cases are acceptable. Cases must be fitted with hinges for customs inspection. If general cargo is reclassified as sensitive goods, a return handling fee of RMB30 will be charged. Air Customs Declaration: General trade declaration is acceptable. Hong Kong-China mainland transit fee: RMB3.5/kg (minimum charge RMB500 per shipment); customs declaration fee RMB500 per shipment; Hong Kong handling & warehousing delivery fee RMB1/kg (minimum charge RMB800 per shipment). For e-cigarette customs declaration, an additional transit certificate fee of RMB2/kg applies. Hong Kong Drop-off: Hong Kong delivery miscellaneous handling fee RMB300 per shipment; for shipments over 250KG, extra RMB0.5/kg will be charged.
(2) Sea Freight + Delivery (Sea DDP Dual Customs Clearance & Tax Inclusive)
Transit Time for Manila: 15‑18 working days; Cebu & Davao: 20‑25 working days. Weight limit: 500KG per CBM. If any single side of cargo exceeds 2 meters or single package weight exceeds 1.5 tons, delivery fees require separate confirmation. For oversize and overweight cargo requiring forklift loading and unloading, fees will be charged based on actual expenses incurred. Overweight Calculation: Actual weight ÷ 500KG = chargeable CBM. Customs Declaration Related: Full container shipments support separate customs declaration. LCL formal declaration: minimum 5CBM, plus RMB100/CBM on freight basis; customs declaration fee RMB600 per shipment. For shipments over 10CBM, quotation upon separate inquiry. The shipper must provide detailed Chinese & English PACKING LIST and INVOICE. If customs inspection occurs due to under-declaration or omission of cargo value, the shipper shall bear all liabilities and costs.
Note: The above transit time excludes the day of cargo receipt, public holidays and customs clearance delays.
This dedicated line covers major regions of the Philippines including Manila, Cebu, Davao, etc. Delivery is supported to commercial addresses, residential premises and major e-commerce warehouses. Remote addresses incur extra remote surcharges and delivery time will be postponed by 2‑5 working days.
Class A General Cargo: Non-electronic, non-magnetic goods without liquid and non-branded goods; cloth, leather, curtains and accessories, plastic mannequins, plastic pipes, small machinery, general merchandise, finished stainless steel products (light cargo), ordinary wooden doors, regular furniture, general kitchenware, hardware accessories, ordinary building materials, phone cases, glass, ceramic tiles (must be packed with wooden frame), regular LED lamps, stainless steel pipes, books, glass cups, ceramic bowls, ceramic sanitary ware, small ornaments, garments, shoes, bags, suitcases, daily necessities, hotel supplies, mobile accessories, auto spare parts, labor protection supplies, mouse & keyboard, small electrical appliances (induction cooker, electric kettle, microwave oven, fan, oven, etc.), fishing tackles, unbranded watches, furniture, common decoration materials, thermal paper, label paper, A4 paper, etc. No compensation for fragile goods.
Class B Sensitive Cargo: Goods with small built-in batteries, electric wires, display screens, large home appliances (TV, refrigerator, washing machine), semi-finished aluminum alloy products, ordinary small machinery, bamboo & wooden products, solar lamps, solar panels, speakers, motors, small machines, machinery within 2‑4 meters and 2 tons, electronic products, unbranded desktop computers, CNC machining centers, small fuel-powered agricultural machines, beauty devices, precision instruments, tires, speakers / wireless earphones with built-in batteries, glass; high-value goods, goods packed in solid wooden crates & frames, oversize general cargo, etc.
Class C Sensitive Cargo: Copper & aluminum, cosmetics, large machinery & equipment, medical products (medical masks / gloves / medical devices), second-hand shoes, gearboxes, solar power systems / inverters, cat litter, pet food, regular food, ink, adhesive stickers, glue, fruit tea, branded figures, laundry beads, pet food (cat litter, cat food, dog food, etc.), food seasonings, beverages, skincare products, shower gel / shampoo, detergent, toothpaste, hair dye, fertilizer / feed, mosquito coils, foot patches, moxa patches, color masterbatch (plastic pellets), etc. Electric wheelchairs, electric scooters, gasoline-powered vehicles, quotation upon separate inquiry.
Class D Highly Sensitive Cargo: Second-hand clothing, goods over 5 meters, laptops, storage batteries, perfume, pharmaceuticals, chemical products, health supplements, cosmetic raw materials, international famous brands; white powder products, electric tricycles, e-cigarettes, laptops / iPads / mobile phones (charged per unit), high-value goods, etc. Separate consultation is recommended before shipment.
Air freight rejected goods: counterfeit goods, liquids, powders, food, live products, medicines, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA (International Air Transport Association).
Sea freight rejected goods: toy guns (gun replicas), cigarettes, narcotics, live animals and plants, medicines, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA (International Air Transport Association).
If cigarettes are seized in sea shipment, a fine of RMB5,000 will be imposed and the case will be reported to the police.
(1) Top-tier local Philippine logistics resources are adopted for stable delivery with high signature rates. Optimal delivery methods are matched according to regions and cargo types. (2) Service covers commercial districts and residential premises. Remote addresses incur remote surcharges and delivery time will be extended. (3) Address Amendment Fee: RMB30 per shipment for address change before delivery (100% success not guaranteed). If address is changed while goods are in transit hub or out for delivery, redelivery fee will be charged according to actual cargo volume and settled on actual basis. (4) Collect on Delivery / Cash Collection: Service fee is 5% of collected amount, minimum charge RMB50 per shipment.
Warehousing Service Free storage for 3 days after goods arrive at Manila warehouse. Storage exceeding 3 days will be charged at RMB1/KG/day. Avoid long-term detention of goods in overseas warehouse.
Packaging Requirements (1) The shipper shall be responsible for packaging safety. No compensation will be offered for cargo damage, partial loss or delay caused by inadequate packaging during transit. No compensation for fragile goods. (2) Heavy rainfall is frequent in Southeast Asia, please apply waterproof packaging for goods. If packaging service is requested from our team: carton RMB10/pc, waterproof packaging RMB10/piece. Wooden crate and pallet fabrication fees are charged based on actual cost.
The whole logistics journey and real-time cargo status can be tracked.
Air Freight Compensation ① For lost goods, compensation equals three times the freight, freight non-refundable; maximum compensation amount USD100. ② Claims will not be accepted for inconsistency between customer-provided documents and actual goods, inherent product quality defects or product certification issues. ③ No compensation for cargo damage or loss caused by force majeure such as war and natural disasters or government expropriation. ④ No compensation for transit delay caused by flight delay or customs clearance delay. ⑤ Partial cargo damage is not compensable; compensation is only applicable to total shipment loss. ⑥ For cargo with purchased insurance, full compensation based on insured amount will be offered for lost parcels.
Sea Freight Compensation ① Our company shall not bear any liability for cargo detention or loss caused by inconsistent declared information submitted by the shipper against actual goods. All incurred costs shall be borne by the client. ② In case of cargo loss or severe man-made damage during transit, compensation will be three times the freight, with maximum compensation not exceeding RMB600 per shipment. No compensation for cargo damage or breakage of fragile goods. Damage to food eaten or gnawed by rats in the warehouse is not eligible for compensation. ③ No compensation for cargo damage, partial loss or delay caused by poor packaging.
Once cargo is handed over to our company, it is deemed that you have read and accepted all the above terms. SINO Logistics reserves the final interpretation right of all clauses.
(1) Clients must truthfully declare cargo information. All costs and liabilities arising from customs inspection, cargo detention and fines due to under-declaration, omission or false declaration shall be borne by the shipper.
(2) No compensation for transit delays caused by force majeure including flight cancellation, sea schedule adjustment, port congestion, extreme weather, Philippine port inspection and domestic & overseas security detention!
(3) For returns triggered by failed last-mile delivery or consignee refusal, all return handling fees and redelivery charges shall be borne by the shipper and settled on actual basis!
(4) Outer cartons must be sturdy with proper waterproof protection to prevent cargo damage in transit. Labels must be intact and firmly attached. All costs arising from undeliverable shipments due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.
For non-standard cargo types, special oversize dimensions, bulk customized logistics plans, complex inspection orders, Class D highly sensitive cargo and oversize cargo quotation, separate inquiry can be submitted per shipment for confirmation.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
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