SINO Logistics Laos Dedicated Line is a one-stop cross-border logistics channel for cross-border e-commerce merchants and foreign trade enterprises. It integrates multi-mode transportation and customs clearance with multi-warehouse handover, meeting shipment requirements for different transit times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:

Additional Note: Before cargo handover, please carefully read and understand all channel specifications and remarks to reasonably avoid or bear corresponding risks and prevent unnecessary troubles afterwards.

I. Customs Clearance & Delivery Modes (DDP / DDU Dual Modes)

Customs clearance service for Laos is available across the whole channel with two optional modes to fulfill full-scenario delivery demands: (1) DDP Tax-Inclusive Channel: Full package including customs clearance, import duties and all taxes. Customers do not need to handle destination tax and customs clearance formalities. (2) DDU Non-Tax-Inclusive Channel: Customs clearance service provided. Import duties and taxes in the destination country shall be borne by the consignee. (3) Delivery Scenarios: Delivery available to e-commerce overseas warehouses, non-e-commerce warehouses, local Lao corporate addresses and residential addresses. For channels without delivery service specified, goods must be picked up by customers at designated outlets. Quotation of logistics channels excludes delivery fees. If door delivery is required, dedicated vehicles can be arranged based on cargo data with fees reimbursed on actual basis. High-value goods must be insured.

II. Transport Channels & Transit Time (Optional on Demand)

Two core channels, courier service and land freight, are available according to clients’ timeline and budget: (1) China-Laos Courier Service: Transit time 5‑7 days. Shipments under 1kg are charged as 1kg. This channel rejects liquids, powders, batteries, magnetic goods, food, cosmetics and single packages over 40kg. (2) China-Laos Land Freight: Customers are required to pick up goods at designated outlets. Shipments under 1kg are charged as 1kg. This channel rejects liquids, powders, batteries, magnetic goods, food, cosmetics and single packages over 40kg.

Billing Threshold: Cargo with chargeable weight within 100kg is billed under courier rate; consignments with total weight over 100kg for multiple packages adopt logistics rate. Weight limit: 500KG per CBM. Quotation for sensitive goods upon separate inquiry.

III. Service Coverage (Laos)

This dedicated line covers major regions of Laos. Self-pickup at network outlets is the default option for logistics channels. If door-to-door delivery is needed, dedicated vehicle delivery fees will be charged on actual basis.

IV. Acceptable Cargo & Billing Rules

1. Volumetric cargo calculation formula: (Length(cm) × Width(cm) × Height(cm)) ÷ 5000. Chargeable weight takes the greater value between actual weight and volumetric weight.

2. Surcharges for high-value goods: Cash collection service fee at 0.5% of collected amount. Additional customs fee RMB100 per mobile phone, RMB200 per computer. High-value goods must be insured.

3. Prohibited & Special Cargo Instructions Rejected goods: counterfeit products, liquids, powders, food, live cargo, pharmaceuticals, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA (International Air Transport Association). If such goods are shipped without prior notification and detained, confiscated or returned during security screening, we shall not be liable while freight is still payable. Our special cargo channel accepts goods with built-in batteries, cosmetics (alcohol-free), food (vacuum-packed or dry goods), replica branded items, etc. Please consult customer service before shipment. For cargo over 5kg, the consignee must hold a valid permit.

V. Last-Mile Delivery Service Provider

(1) Self-pickup at outlets is the default for logistics channels with no standard door delivery. If delivery is required, dedicated vehicles will be arranged according to cargo volume and dimensions, with related fees charged on actual basis. (2) Courier channel follows delivery rules stated in channel description. All shipments without delivery notice are for outlet self-pickup.

VI. Packaging Rules

The shipper shall be responsible for packaging safety. No compensation will be offered for cargo damage, partial loss or delay caused by inadequate packaging, such as fragile goods. Heavy rainfall occurs frequently in Southeast Asia, please apply waterproof packaging for goods. If packaging service is requested from our team: carton RMB10/pc, waterproof packaging RMB10/piece. Wooden crate and pallet fees quoted according to actual conditions.

VII. Cargo Tracking

The whole logistics journey and real-time cargo status can be tracked.

VIII. Insurance & Valuation Service

Customers may purchase insurance independently for valuables and high-value goods; insurance purchase service is available via our company. High-value goods must be insured.

IX. Compensation Standard & Disclaimer

① Customers may purchase insurance independently for valuables and high-value goods; insurance purchase service is available via our company. ② Our company shall not bear any liability for cargo detention or loss caused by inconsistent declared information submitted by the shipper against actual goods. All incurred costs shall be borne by the client. ③ In case of cargo loss or severe man-made damage during transit, compensation will be three times the freight, with maximum compensation not exceeding RMB600 per shipment. Secure packaging must be arranged by the shipper. No compensation for cargo damage or breakage of fragile goods.

Force Majeure Disclaimer: We will not compensate for transit delays caused by flight cancellation, land route blockage, port congestion, extreme weather, customs inspection at Lao ports, domestic and overseas security detention. For self-pickup cargo, customers must collect goods from outlets promptly. All costs including warehousing and abandonment charges arising from delayed pickup shall be borne by the shipper.

X. Notes

(1) Clients must truthfully declare cargo information. We shall not be liable for extra costs and transit delays resulting from false declaration.  

(2) Under DDU non-tax-inclusive mode, complete customs clearance documents must be provided as required by our company. Import duties and miscellaneous fees incurred in destination shall be borne by the consignee. 

(3) Self-pickup is default for logistics channels. Dedicated vehicle delivery fees must be confirmed in advance if door delivery is required. 

(4) Outer cartons must be sturdy with proper waterproof protection to prevent cargo damage in transit. Labels must be intact and firmly attached. All costs arising from failed delivery / pickup due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.

XI. Custom Service & Contact Information

For non-standard cargo types, special oversize dimensions, bulk customized logistics plans, complex inspection orders and pricing for sensitive goods, separate inquiry can be submitted per shipment for confirmation.

Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793