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SINO Logistics Cambodia Dedicated Line is a one-stop cross-border logistics channel designed for cross-border e-commerce merchants and foreign trade enterprises. It integrates multi-modal transportation, customs clearance, nationwide delivery and multi-warehouse handover, satisfying shipment demands of varying transit times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
Customs clearance service for Cambodia is available across the whole channel. Two options including DDP tax-inclusive and DDU non-tax-inclusive modes are offered to cover full-scenario delivery requirements: (1) DDP Tax-Inclusive Channel: Full service covering customs clearance, import duties and all taxes. Customers do not need to handle destination tax and customs clearance formalities for one-stop receipt of goods. (2) DDU Non-Tax-Inclusive Channel: Customs clearance plus last-mile delivery service provided. Import duties and taxes in the destination country shall be borne by the consignee. (3) Delivery Scenarios: Delivery available to e-commerce overseas warehouses, non-e-commerce warehouses, corporate premises and residential addresses in Phnom Penh and provincial areas of Cambodia.
Four core channels including land freight, air freight, express and sea freight are available according to clients’ timeline and budget with clearly tiered transit times: (1) China-Cambodia Express: Next-day delivery. Small quantities of food, cosmetics and similar goods are acceptable. Unidentified cargo will be rejected. Shipments under 1kg are charged as 1kg. (2) China-Cambodia Air Freight + Delivery: Standard air freight transit time 5‑7 days. Shipments under 1kg are charged as 1kg. This channel does not accept liquids, powders, batteries, magnetic items, food, cosmetics or single packages over 40kg. (3) China-Cambodia Land Freight: Transit time 7‑10 days. Shipments under 1kg are charged as 1kg. (4) China-Cambodia Sea Freight: Transit time 15‑18 days, suitable for large cargo and bulk stock replenishment.
This dedicated line covers all regions of Cambodia including Phnom Penh and all provinces. Delivery is supported for commercial addresses, residential premises and major e-commerce warehouses.
Express rates for high-value goods Separate quotation applies to high-value items such as mobile phones and jewelry.
Volumetric cargo billing rule Chargeable weight shall be the greater value between actual weight and volumetric weight. Calculation formula: Length(cm) × Width(cm) × Height(cm) ÷ 6000 = volumetric weight (kg) (applicable for bulky, light cargo).
Bulk cargo billing rule Charged by actual volume. Minimum volume: 0.5m³ for shipments to Phnom Penh and provinces. Volume less than 0.5m³ will be billed as 0.5m³. For volume exceeding 0.5m³, any fraction less than 0.1m³ is rounded up to 0.1m³. Example: 0.52m³ is billed as 0.6m³.
Conditions: Cargo within 0.5m³ must weigh more than 200kg; 500kg equals 1 CBM. Bulk cargo formula: Length(m) × Width(m) × Height(m) = total volume in CBM.
Category 1: Food, cosmetics, branded goods: +20 USD/m³
Category 2: Paint, large machinery: +40 USD/m³
Category 3: Pharmaceuticals, alcohol, chemicals, batteries: +60 USD/m³
Note: The above base bulk cargo price applies only to ordinary goods.
Cargo Acceptance & Prohibited Items Rejected goods: counterfeit goods, liquids, powders, food, live cargo, pharmaceuticals, flammable & explosive goods, corrosives, optical discs, arms and weapons and other items restricted by IATA (International Air Transport Association). If such prohibited goods are shipped without prior notification and detained, confiscated or returned during security inspection, we shall not be liable, while full freight will still be charged. Our special cargo channel accepts built-in batteries, alcohol-free cosmetics, vacuum-packed / dry food and replica branded goods. Please consult customer service before shipment. For cargo over 5kg, the consignee must hold a valid permit.
(1) Premium local Cambodian logistics resources are adopted for stable delivery. Optimal delivery method will be matched according to regions (Phnom Penh / provinces) and cargo types. (2) Delivery covers commercial districts and residential premises. Delivery to provincial areas will be charged per channel rules.
The shipper shall be responsible for packaging safety. No compensation will be provided for cargo damage, partial loss or delay caused by inadequate packaging. Reinforcement is required for fragile goods. Heavy rainfall occurs frequently in Southeast Asia, so waterproof packaging is mandatory. If packaging service is requested from our team: carton RMB10/pc, waterproof packaging RMB10/piece. Quotation for wooden crate and pallet fabrication is subject to actual conditions.
The whole logistics journey and real-time cargo status can be tracked.
Customers are recommended to purchase insurance independently for valuables and high-value goods. We can assist with insurance application.
① Customers may purchase insurance independently for valuables and high-value goods; we can assist with insurance application. ② Our company shall not bear any liability for cargo detention or loss caused by inconsistent declared information submitted by the shipper against actual goods. All incurred costs shall be borne by the client. ③ In case of cargo loss or severe man-made damage during transit, compensation will be three times the freight, with maximum compensation not exceeding RMB600 per shipment. No compensation for cargo damage or breakage of fragile goods.
Disclaimer: We will not compensate for transit delays caused by force majeure including flight cancellation, vessel schedule adjustment, port congestion, extreme weather, customs inspection at Cambodian ports and security detention. All costs including cargo detention, return shipment and redelivery fees arising from defective packaging, false declaration or consignee rejection shall be borne by the shipper.
(1) Clients must truthfully declare cargo information. We shall not be liable for extra charges, cargo detention or transit delays caused by discrepancies between declared information and actual goods.
(2) Under DDU non-tax-inclusive mode, complete customs clearance documents must be provided as required by our company. Import duties and miscellaneous fees incurred in destination shall be borne by the consignee.
(3) For returns triggered by failed last-mile delivery or consignee refusal, all return handling fees and redelivery charges shall be borne by the shipper and settled on actual basis.
(4) Outer cartons must be sturdy with proper waterproof protection to prevent cargo damage in transit. Labels must be intact and firmly attached. All costs arising from undeliverable shipments due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.
For non-standard cargo types, special oversize dimensions, bulk customized logistics plans, complex inspection orders and pricing for large-volume bulk cargo, separate inquiry can be submitted per shipment for confirmation.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
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