Services
Choice comes from trust; cooperation comes from sincerity.
SINO Logistics Saudi Arabia Dedicated Line is a one-stop cross-border logistics channel for cross-border e-commerce merchants and foreign trade enterprises. It consists of two main service lines: sea freight dedicated line and air freight dedicated line. Integrating trunk transportation, customs declaration, last-mile delivery and multi-warehouse handover, it meets shipping requirements for different transit times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
Destination customs clearance supporting services in Saudi Arabia are available for the whole line to meet multi-scenario delivery requirements:
Delivery Scenarios: Delivery available to e-commerce overseas warehouses, local corporate addresses and private residences across Saudi Arabia. Quotation for special delivery addresses can be confirmed upon separate inquiry per shipment.
Customs declaration services are differentiated for sea freight and air freight channels, with separate standards for declaration procedures and shipment minimum thresholds.
Two channels, sea freight dedicated line and air freight dedicated line, are offered according to customers’ timeline and budget. Transit time is subject to our actual shipment arrangement:
Sea Freight Dedicated Line: Vessel schedules are affected by ports, inspections and policies. Force majeure events such as strict customs inspection, vessel delays and policy changes are excluded from standard transit time, and no compensation for delays will be provided.
Air Freight Dedicated Line: Flight arrangements are subject to our actual space booking. Force majeure events including strict customs inspection, customs detention and extreme weather are excluded from standard transit time, and no compensation for delays will be provided.
This dedicated line covers the whole of Saudi Arabia with no blind delivery zones, including all provinces and regions of Saudi Arabia. Delivery is supported for commercial addresses, private residences and overseas e-commerce warehouses.
Sea Freight Dedicated Line volumetric formula: Length × Width × Height ÷ 6000; heavy cargo ratio: 1 CBM = 400KG
Air Freight Dedicated Line volumetric formula: Length × Width × Height ÷ 6000; 1 CBM = 167KG
If the actual weight of a single package exceeds 50KG, a forklift fee of RMB100 per forklift will be charged uniformly for both sea and air freight.
Sea Freight Dedicated Line: Minimum acceptance 1 CBM per shipment. Shipments less than 1 CBM will be billed as 1 CBM. Customs declaration fee: RMB500 per shipment; an additional warehouse entry fee of RMB20 per shipment applies.
Air Freight Dedicated Line: General trade customs declaration available. Minimum billing weight 50KG per shipment; customs declaration fee RMB500 per shipment.
All goods must be affixed with complete shipping marks before warehousing. Goods without shipping marks will be rejected directly by the warehouse.
Please inform customer service in advance for staggered warehousing. The shipper shall bear all consequences such as detention, misdelivery and delay arising from unreported staggered warehousing.
Truthfully declare cargo name, material, battery attributes and other information. All losses including extra fines, customs clearance delays and cargo seizure caused by under-declaration or mis-declaration shall be borne by the customer. Our company shall not be liable.
Basic packaging for regular goods: carton protected by woven bag. If wooden crates are used, they must adopt hinged tops to facilitate customs inspection. For non-compliant packaging, repacking fees after unpacking will be charged on an actual cost basis.
Carton requirements for general and branded goods: 5-ply or thicker rigid cartons with regular shape. Cartons must be clean and free of stains. Residual brand logos, sensitive text or sensitive stickers are prohibited. Neutral blank cartons must be used.
Special packaging for batteries, power banks and bare batteries: each individual battery shall be sealed and insulated in an independent plastic bag. Bare loading or stacking multiple batteries without isolation is strictly forbidden to eliminate flammability hazards. The warehouse reserves the right to reject non-compliant packed goods.
Last-mile delivery across Saudi Arabia is completed by our local partner logistics providers. Delivery is available to both commercial addresses and private residences. Delivery plans and surcharges for extra-large, extra-long, overweight parcels and remote addresses shall be quoted upon separate inquiry before shipment.
Real-time logistics status of the full chain including warehousing, trunk transportation, customs clearance and last-mile delivery can be tracked and queried throughout the whole process.
After goods are delivered to our warehouse, in case of full cargo loss or seizure occurring at our warehouse, China-Hongkong transit, customs, airline or last-mile delivery stage: compensation will be freight waiver plus one time of freight. Exception for Dubai channel: freight refund plus twice the freight. The compensation cap for all channels shall not exceed the declared cargo value, and compensation will not be settled solely based on cargo value.
Option 1: Basic cargo insurance Premium rate: 2% of the declared cargo value for general goods. Compensation terms: Compensation for corresponding cargo value only for full-container seizure or full-container loss; freight is non-refundable. Maximum compensation limit RMB100,000 per shipment. Exclusions: Shortage of goods inside a single carton, cargo damage, traffic accidents, customs inspection, natural disasters, war and other force majeure events are not covered.
Option 2: Proxy purchase of commercial insurance policy We charge a handling fee of RMB100 per shipment. The insurer’s premium is 0.05% of cargo value with a minimum premium of RMB100 per shipment. Official insurance policy will be issued. In the event of cargo damage, we will assist the customer to submit a claim application to the insurance company. Final compensation is subject to the insurer’s review result.
Delays, damage or loss caused by force majeure such as transit congestion, traffic accidents, customs inspection, weather, earthquakes, fire and war.
Transit delays caused by flight/vessel scheduling and extended customs review period.
Indirect losses such as platform refunds and customer claims resulting from delayed cargo arrival.
Damage to fragile or easily deformable goods during transportation.
Cargo damage or loss caused by non-compliant or poor packaging by the customer.
All goods must comply strictly with warehouse entry standards including neutral cartons, standard insulated packaging and shipping marks. Non-compliant goods may be rejected by the warehouse or subject to secondary packaging fees.
Batteries and battery-powered products must be packed with independent insulation to eliminate safety hazards.
All product names, materials and battery attributes must be truthfully declared. All fines, warehousing fees and return freight caused by under-declaration shall be borne by the shipper.
Inspection fees, detention fees and amendment fees arising from customs policy changes, intensive inspection and adjustment of destination customs requirements will be charged on an actual cost basis and borne by the customer.
It is recommended to purchase air freight insurance for fragile and high-value goods to reduce risks of cargo damage and loss.
Separate inquiry and quotation are available for bulk stock replenishment, extra-large size cargo, sensitive branded goods, problematic seizure orders, special delivery addresses and customized insurance solutions.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
QQ客服