SINO Logistics EU Dedicated Line is a one-stop cross-border logistics channel launched for cross-border e-commerce merchants and foreign trade enterprises. It integrates multi-modal transportation, dual customs clearance & tax-inclusive service, nationwide delivery and multi-warehouse handover, meeting shipping requirements for different lead times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:

I. Customs Clearance & Delivery Modes (DDP / DDU Dual Modes)

Full-line dual customs clearance service for EU countries is available with two optional modes to cover full-scenario delivery needs: 

(1) DDP Tax-Inclusive Channel: Covers full customs clearance, customs duties and all taxes. Customers do not need to handle destination-country tax matters or customs formalities, enabling one-stop receipt of goods. 

(2) DDU Non-Tax-Inclusive Channel: Provides dual customs clearance plus last-mile delivery. Customs duties and taxes incurred in the destination country shall be borne by the consignee. 

(3) Delivery Scenarios: Supports delivery to mainstream overseas e-commerce warehouses including Amazon FBA, FBC, 4P and Grain warehouses; also available for non-e-commerce warehouses, local corporate addresses and residential addresses across Europe.

II. Four Transport Channels & Transit Time (Optional on Demand)

Four main channels including air, sea, rail and trucking are available according to customers’ timeline and budget, featuring stable and tiered lead times: 

(1) Air Freight + Delivery: Transit time 5–14 days, express channel for urgent restocking and time-sensitive orders. 

(2) Trucking + Delivery: Transit time 25–30 days, cost-effective solution for regular e-commerce stock replenishment. 

(3) Rail Freight + Delivery: Transit time 30–35 days, stable bulk channel for large-volume general cargo shipments. 

(4) Sea Freight + Delivery: Transit time 45–55 days, low-cost channel for large/heavy cargo and non-urgent stocking.

III. Service Coverage (Whole of Europe)

The dedicated line covers major EU trading countries with no delivery blind spots, including: Western / Central Europe: Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands Southern Europe: Cyprus, Greece, Italy, Malta, Portugal, Slovenia, Spain Northern Europe: Denmark, Estonia, Finland, Latvia, Lithuania, Sweden Central & Eastern Europe: Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Slovakia

IV. Acceptable Cargo & Weight Range

(1) Acceptable Cargo: General goods, battery-powered products (all standard battery goods are acceptable). (2) Weight Range: 0.5KG – 3000KG, covering small samples, single medium/large parcels and bulk heavy cargo of all categories.

V. Last-Mile Delivery Carriers

(1) We leverage premium top-tier local European logistics resources for last-mile delivery with stable service and high signature rates. Main carriers: DPD, DHL, UPS and local trucking service. We will match the optimal delivery solution based on region and cargo type. 

(2) Delivery covers commercial zones and private residences. 

(3) Surcharges apply for remote areas for courier shipments.

VI. Parcel Dimension / Weight / Girth Standards & Supplementary Rules (DPD as example)

DPD is our core last-mile delivery carrier. Non-compliant parcels will incur extra handling fees or be rejected directly. Unified standards are listed below:

1. Dimension Standards Regular compliant dimension: Longest side ＜100cm, second longest side ＜60cm, third longest side ＜60cm Overage surcharge: Parcels exceeding regular dimensions but not reaching rejection threshold, handling fee RMB 350 per parcel Rejection rule: Any single side ≥160cm will be rejected directly

2. Weight Standards Regular compliant weight: Actual weight ≤30KG, volumetric weight ≤35KG Overage surcharge: If actual weight＞30KG or volumetric weight＞35KG, handling fee RMB 350 per parcel Rejection rule: Actual weight ≥40KG will be rejected directly

3. Circumference & Girth Limits Compliant total of three sides: Length + Width + Height ＜2.3m Compliant girth: Length + 2 × (Width + Height) ＜3m Overage girth charge: For girth exceeding 3m, fees will be charged on an actual-cost basis (200–1500 GBP, subject to carrier invoice of current period) Hard rejection rule: Girth (Length + 2 × (Width + Height)) ≥400cm will be rejected unconditionally

VII. Cargo Tracking Service

Full-process tracking is available to query cargo transit routes and real-time shipment status.

VIII. Notes

(1) Certain EU countries including Romania, Greece, Portugal and Bulgaria carry risks of secondary customs clearance. If secondary customs clearance occurs, the customer shall bear all related fees including secondary clearance fees, return and redelivery charges. 

(2) For non-tax-inclusive shipments, customers must provide their own VAT and EORI numbers. Full documentation must be submitted in accordance with our requirements for tax deferral applications. A 3% handling fee will be charged if duties are not prepaid. 

(3) Tax deferral cannot be guaranteed to succeed in all cases. If deferral application fails, customs clearance will proceed with duty payment upon arrival, and tax amount shall follow the customs invoice. The tax ID for deferral must match the declared tax ID, and product sales links must correspond to the VAT number (sales links cannot be modified before customs clearance). For non-tax-inclusive shipments and PVA tax-deferred goods, inspection fees incurred during customs examination are charged on an actual cost basis. Do not arrange shipment if you cannot accept this clause.

(4) We shall not be liable for any compensation for transit delays caused by force majeure, including cancellation of flights, vessels or rail services, port congestion, adverse weather, port bottlenecks, domestic and overseas customs inspections and other related factors.

(5) Returns arising from unsuccessful delivery, Amazon warehouse overstock, consignee refusal (including refusal by Amazon warehouses), all return handling fees and redelivery costs shall be borne by the shipper and billed on an actual-cost basis.

IX. Features of SINO EU Door-to-Door DDP Service with Dual Clearance & Tax Included

(1) Stable service for general goods. Air freight lead time ranges from 5 to 14 days; express air and standard air options are available for on-time and quality delivery. 

(2) Acceptable sensitive goods, consolidated shipments, medical products, cosmetics, perfume, adult products, food, health supplements, beverages, electric vehicles, liquid and powder goods with commercial packaging (white powder is not accepted). 

(3) Battery-powered goods and electric bicycles (with batteries) are acceptable. 

(4) Door-to-door trucking service with dual clearance & tax included available for extra-long, overweight and oversized cargo. 

(5) If goods are lost, damaged, or delivery cannot be completed due to our liability, we provide comprehensive compensation protection to safeguard customers’ interests. 

(6) Every step of our shipment can be clearly tracked for cargo status and location. We set the benchmark for transparent service and cargo tracking within the dedicated line industry.

X. Customized Service & Contact Information

(1) For special cargo types, oversized dimensions, large-volume custom orders, project cargo and complex logistics requirements for the EU market, dedicated custom logistics plans can be provided per shipment to meet individual shipping demands one-on-one. 

(2) SINO dedicated lines serve direct customers including traders and cross-border e-commerce merchants only. Transshipment from peers is not accepted, thank you for your understanding! 

(3) Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793