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SINO Logistics Guatemala Dedicated Line is a one-stop cross-border logistics service for cross-border e-commerce merchants and foreign trade enterprises. It integrates sea freight, air freight, dual customs clearance & tax inclusive service, delivery / self-pickup and multi-warehouse delivery, meeting shipment demands for different lead times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
Reminder: Please confirm with our team before shipment whether your products can be cleared smoothly in Guatemala. This channel accepts general cargo only. Declare goods truthfully. Any prohibited items found will be returned to warehouse with a penalty of RMB 2,000 per shipment.
The whole line adopts DDP dual customs clearance and tax-inclusive channel. Quotation covers customs clearance and duties. No tax ID is required for consignees.
Important Notice: Prices are updated weekly. Please confirm the latest quotation before shipment.
(1) Delivery Scenario Classification: Delivery to overseas e-commerce warehouses is available; delivery to non-e-commerce warehouses, local corporate addresses and private addresses in Guatemala is also supported.
Free delivery within Guatemala City;
For areas outside Guatemala City, only self-pickup at designated points is available, or consignees may entrust third-party delivery services at their own expense.
(2) Second-Leg Delivery Description: Local Guatemalan trucks are used for second-leg delivery. Booking can be made on the day of customs release, and delivery will be completed the next day. (3) For oversize and overweight cargo, please consult us in advance regarding the feasibility of final-mile delivery overseas before shipment. (4) Branded Goods Requirements: Goods with locally registered trademarks are regarded as branded goods. Brand authorization documents must be provided before shipment, and customs clearance feasibility shall be confirmed in advance.
(1) Sea Freight DDP: Goods arrive at warehouse in around 45‑50 days after vessel departure.
Billing Rule: Chargable weight follows R/T standard of 1 CBM: 350KG. The greater value between volumetric weight and actual weight shall be adopted for billing.
Customs Declaration Related Terms: ① Declared shipments are acceptable. Customs declaration fee is RMB 350 per shipment, plus RMB 60 per attached page. A maximum of 6 item descriptions per page; an extra RMB 60 will be charged for each additional page. ② Goods for customs declaration must be delivered one day before SI cut-off to arrange port loading. Authorization documents for customs broker will be provided on the declaration day. ③ Shipper must submit complete commercial invoice, with full information including company name, telephone number, address, contact person, cargo details, HS code, material and usage.
(2) Air Freight DDP: Price available upon separate inquiry. Please contact our sales representative for confirmation before shipment.
The dedicated line covers Guatemala. Free truck delivery is available within Guatemala City. For regions outside Guatemala City, only self-pickup or third-party delivery arranged by consignees is supported.
This channel accepts general cargo only. Confirm customs clearance feasibility of products before shipment.
Prohibited goods are strictly forbidden. Detected prohibited goods will be returned to warehouse with a penalty of RMB 2,000 per shipment.
For goods with locally registered trademarks, brand authorization must be provided and customs clearance feasibility confirmed in advance.
Intentional concealment of cargo information, misdeclaration and under-declaration of cargo value are forbidden. The shipper shall bear all consequences and costs arising from customs inspection, detention and fines. We reserve the right to claim losses from the shipper.
(1) Local Guatemalan trucks are adopted for sea freight second-leg delivery. Free delivery within Guatemala City, with delivery scheduled for the next day after customs release. (2) No door-to-door delivery service offered by our team for areas outside Guatemala City. Only self-pickup at outlets or third-party delivery arranged by consignees is available, and all third-party fees shall be borne by consignees. (3) Confirm final-mile delivery conditions for oversize and overweight cargo prior to shipment.
Free storage period: 3 days. If cargo cannot be signed for timely due to clients’ reasons, overstorage fee will be charged at RMB 30/CBM/day.
For returns caused by reasons not attributable to our company, return freight shall be borne by the shipper.
The full logistics journey and real-time cargo status can be tracked and queried throughout the whole process.
In case of cargo loss, compensation of RMB 1,000 per CBM will be provided plus freight refunded. The maximum total compensation per shipment shall not exceed RMB 2,500. Clients with high-value goods are recommended to purchase insurance independently.
Compensation will NOT be accepted under the following circumstances:
We shall not be liable for intellectual property infringement issues, and reserve the right to claim losses from the shipper;
No compensation for customs detention caused by false declaration, IP infringement or import ban in local country. We only assist in providing customs clearance documents;
No compensation for issues arising from inherent cargo quality or missing required certifications;
No compensation for cargo damage or loss caused by force majeure such as war and natural disasters;
No compensation for transit delays caused by flight delays or customs clearance delays;
No compensation for cargo shortage or cargo damage;
No damage compensation applicable for fragile goods.
Force Majeure Disclaimer: We shall not compensate for transit delays caused by vessel schedule changes, port congestion, extreme weather, customs inspection at Guatemalan ports, security detention in China or overseas.
(1) Confirm customs clearance feasibility before shipment; only general cargo is accepted. Prepare authorization documents for branded goods. Declare item name, cargo value, material and HS code truthfully. Misdeclaration and concealed cargo are strictly prohibited. (2) Our door-to-door delivery is unavailable outside Guatemala City; only self-pickup or third-party delivery arranged by consignees. (3) Goods for customs declaration must be delivered one day before SI cut-off, with complete and standardized commercial invoice provided. (4) We shall not make any compensation for transit delays caused by force majeure factors, such as vessel schedule adjustment, port congestion, extreme weather, customs inspection at Guatemalan ports, security detention in China or overseas! (5) For returns caused by reasons not attributable to our company, return freight shall be borne by clients. Failure to pick up goods on time will incur high storage fees. (6) Outer cartons must be sturdy; labels must be intact and firmly attached. All expenses incurred from failed delivery due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.
For non-standard cargo, special oversize goods, customized logistics plans for bulk orders, air freight DDP quotation and difficult inspection orders, please inquire separately for confirmation per shipment.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
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