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SINO Logistics Australia Dedicated Line is a one-stop cross-border logistics solution developed for cross-border e-commerce merchants and foreign trade enterprises. It integrates air freight, sea freight, dual customs clearance & tax inclusive service, nationwide delivery and multi-warehouse delivery, to satisfy shipment requirements for different lead times, cargo types and delivery scenarios. The standardized and categorized business terms are as follows:
Important Notice: Basic freight excludes all surcharges. Any fees refused by the consignee shall be unconditionally borne by the shipper.
The whole line supports Australia DDP dual customs clearance and tax-inclusive service.
For DDP shipments, the shipper shall provide LOA (Letter of Authorization).
Rules for FBA cargo: No tax applies when declared cargo value ＜ AUD 1,000. Where declared cargo value ≥ AUD 1,000, the shipper must provide LOA.
(1) Delivery Scenario Classification: Supports delivery to Amazon FBA overseas warehouses; nationwide delivery is also available to non-e-commerce warehouses, local corporate addresses and residential addresses across Australia.
(2) Address-related Surcharges:
Residential address: CNY 35 per shipment. If the chargeable weight of a single piece ≥ 60KG, an extra residential overweight delivery surcharge of CNY 880 per shipment applies.
P.O.BOX address: CNY 45 per shipment.
Remote areas: Surcharges refer to the EAU Remote Area List, which will be updated irregularly.
Special upgrade handling fee incurred by address restrictions on weight, dimension and height: Estimated AUD 300‑500 per shipment, cost reimbursed on actual basis.
Redelivery fees and miscellaneous charges arising from delivery failure due to incorrect address or consignee reasons shall be reimbursed on actual basis.
Consignee address amendment fee: CNY 80 per change.
(3) For shipments with 20 pcs or more, palletized delivery may be required at destination. The consignee must be reminded to prepare a forklift; extra surcharges will be incurred without a forklift. Even if palletization is waived, additional charges may still arise during loading and unloading.
Volumetric weight formula: Length(cm) × Width(cm) × Height(cm) ÷ 6000. The greater value between actual weight and volumetric weight will be adopted for billing.
Transit time: 4‑7 days for express delivery; 6‑10 working days for standard service with smooth customs clearance.
Independent customs declaration and Hong Kong cargo acceptance are supported. Built-in / attached batteries (WH＜100WH) are acceptable. Pure batteries and mixed battery shipments are not accepted. For battery goods, MSDS issued by the manufacturer is required. A battery surcharge of CNY 1 per KG applies, minimum CNY 50 per shipment. Battery shipments can only be arranged after review and may incur delays.
Where declared value ≥ AUD 180, Hong Kong customs declaration fee will be charged: Declared value × 0.06% × Bank of China RMB spot selling rate, minimum CNY 25.
Overweight surcharges:
Volumetric weight＞28KG: CNY 80 per piece, minimum CNY 300 per shipment.
Actual weight＞28KG: CNY 380 per piece. Handling fee for packages without forklift slots reimbursed on actual basis. If no forklift available at destination, forklift fee estimated AUD 80‑300 per piece.
Overlength surcharges:
Single side ≥120CM: CNY 80 per piece, minimum CNY 300 per shipment.
200CM ≤ single side ＜300CM: CNY 185 per piece, minimum CNY 300 per shipment.
Single side ≥300CM: CNY 245 per piece, minimum CNY 300 per shipment.
Single side＞120CM and any other side＞100CM: Quotation upon separate inquiry, estimated AUD 80‑300 per piece.
If chargeable weight per piece＞100KG or single side＞150CM: Shenzhen pickup surcharge CNY150 per shipment. Loading & unloading fees for Hong Kong transit reimbursed on actual basis.
For wooden cases, flight cases, metal frames and irregular cargo, fees for additional pads, pallets and strapping required by airport regulations shall be reimbursed on actual basis, and chargeable weight will also increase accordingly.
Transit time: Vessel schedule + customs clearance, normally 20‑25 working days. Freight quotation includes fuel surcharge.
Independent customs declaration supported. Built-in / attached batteries (WH＜100WH) are acceptable. Pure batteries and mixed battery shipments are not accepted. Parameters including voltage, MAH, WH, model and usage are required. MSDS + UN38.3 report can waive battery surcharge; otherwise CNY 1 per KG for each battery model, minimum CNY30 per shipment.
Flight case and wooden case packaging are acceptable. Wooden cases must be fitted with hinges, with an extra operation fee of CNY 50 per shipment.
Overweight surcharges:
Volumetric weight＞28KG: CNY 80 per piece, minimum CNY 300 per shipment.
Actual weight＞28KG: CNY 380 per piece. Handling fee for packages without forklift slots reimbursed on actual basis.
Forklift surcharge if consignee has no forklift: CNY 225 per shipment for 30‑99KG; CNY425 for 100‑299KG; CNY600 for 300‑499KG; CNY1250 for weight over 500KG.
Overlength surcharges:
Single side ≥120CM: CNY80 per piece, minimum CNY300 per shipment.
Single side＞120CM and any other side＞100CM: Quotation upon separate inquiry, estimated AUD80‑800 per piece.
If chargeable weight per piece＞100KG or single side＞150CM: Shenzhen pickup surcharge CNY150 per shipment. Loading & unloading fees for Hong Kong transit reimbursed on actual basis.
For wooden cases, flight cases, metal frames and irregular cargo, fees for pads, pallets, tripods and cross strapping required by terminal and forklift operations shall be reimbursed on actual basis, and chargeable weight will also increase accordingly.
The dedicated line covers all states and territories of Australia. Delivery is available to commercial addresses, residential premises, Amazon FBA warehouses and overseas e-commerce warehouses. Surcharges for remote regions follow the EAU Remote Area List.
Air Freight DDP: Attached / built-in batteries (WH＜100WH) accepted. Rejected: goods unable to pass X-ray inspection, soft carton packaging. Pure batteries and mixed battery shipments are not accepted.
Sea Freight DDP: Attached / built-in batteries (WH＜100WH) accepted. Rejected: magnetic & electric goods, Hong Kong delivery, goods unable to pass X-ray inspection, soft carton packaging. Pure batteries and mixed battery shipments are not accepted.
Wooden frames, raw wood, bamboo and rattan products must undergo fumigation before shipment. MDF wooden boxes must be fitted with hinge locks for customs inspection convenience.
Price reference number must be marked on delivered goods. Waybill numbers start with 0, add prefix BWW for pre-notification.
Commercial invoice in Excel / Word format is required. Consignee company name, city, postcode, contact number and invoice number are mandatory.
Where declared value ≥ AUD1000 and CHAFTA certificate is used for clearance, invoice number must be consistent with certificate number. File naming format: Shipment No.-INV-CO (if applicable). Shipments without CO will be cleared without certificate by default. A copy of CHAFTA certificate must be provided before shipment.
CHAFTA Certificate of Origin qualifies for tariff reduction; ordinary Certificate of Origin only proves origin without tariff preferences.
For shipments over 80KG with declared value ＜ USD700, the shipper shall verify the authenticity of declared price. EMPP payment proof must be available for customs audit.
CHAFTA certificate application: CNY150 per copy/page for general goods; CNY250 per copy/page for sensitive goods; CNY25 per additional page.
Local Australia general trade customs declaration: AUD89 per shipment + 10% GST. Government fixed fee AUD93 per shipment for goods value＞AUD1000 & ＜AUD10000; AUD195 per shipment for goods value＞AUD10000. AUD50 per shipment for EMPP to HV amendment.
Under DDP terms, duties are paid by shipper with an extra handling fee of CNY150 per shipment.
Export customs declaration: Air freight general trade declaration CNY350 per shipment, port transit fee CNY1 per KG, CNY50 per extra page. Sea freight general trade export declaration CNY300 per shipment, CNY50 per extra page. Customs inspection fees reimbursed on actual basis.
Domestic warehouse overstorage: If goods are stored more than 7 calendar days after handover and before departure due to shipper’s reasons, CNY0.35/KG/day starting from Day 8, minimum CNY20 per day.
Destination warehouse overstorage: If goods are stored more than 7 calendar days after arriving in Australia due to consignee’s reasons, AUD0.35/KG/day starting from Day 8, minimum AUD50 per day.
(1) Top local Australian logistics resources are adopted for last-mile delivery for commercial addresses, residential premises, FBA warehouses and overseas warehouses. (2) For overweight, overlength and palletized cargo, confirm the consignee has forklift equipment; high forklift charges will apply without forklift. (3) P.O.BOX, remote addresses and residential addresses incur corresponding surcharges. All costs for redelivery or return caused by wrong address or refusal shall be borne by the shipper.
The full logistics journey and real-time cargo status can be tracked and queried throughout the whole process.
For cargo value over CNY700 per shipment, shippers are recommended to purchase commercial insurance independently.
With commercial insurance: We only waive freight corresponding to the loss. Cargo damage shall be claimed from the insurance company.
Without insurance
Documents: Only corresponding freight waived, no extra compensation.
General cargo: Freight corresponding to damaged chargeable weight waived. Cargo loss compensated at declared fair value. Maximum compensation per shipment shall not exceed the freight of damaged portion.
Liability recovery: If contraband / restricted goods are concealed, declaration is false or incorrect, or counterfeit & infringing goods lead to customs fines, the shipper shall bear all costs and compensate us for our equivalent economic losses. Litigation fees, attorney fees and all costs for debt recovery shall be borne by the shipper.
Claim limitation: In case of cargo damage or loss, the shipper must submit written claim application and complete supporting documents within 30 days, otherwise the right to claim shall be deemed waived.
We shall not be liable for compensation and freight will not be waived under the following circumstances:
Shipment contains prohibited or undeclared restricted goods; false, incorrect or missing declaration documents; failure to supplement clearance documents timely.
IP infringement, missing mandatory certification or inspection & quarantine issues of goods; defective packaging, improper lashing; overweight & overlength goods handled not in accordance with instructions; no loading/unloading equipment at consignee side.
Outer packaging intact while inner goods damaged or short-shipped; consignee delayed collection, refusal of goods or refusal to pay duties.
Customs inspection, force majeure, customs seizure and forfeiture; unfeasible special requests raised by shipper after cargo handover; suspended service due to outstanding payment.
No compensation for any indirect losses. For insured shipments, insurance deductible clauses apply. No compensation for sea freight shipments under any circumstances if inspected by customs.
(1) The shipper must truthfully declare cargo name and value. Certificates and fumigation requirements for batteries and wooden products must be strictly followed. Incomplete documents will result in high clearance and inspection fees. (2) Calculate all surcharges before shipment for overweight, overlength, residential, PO BOX and remote addresses. Remind consignee to prepare forklift for large shipments with over 20 packages. (3) We shall not compensate for transit delays caused by force majeure factors such as flight cancellation, vessel schedule adjustment, port congestion, extreme weather, customs inspection at Australian ports, security detention in China or overseas! (4) All return handling fees and second delivery fees caused by failed last-mile delivery or consignee refusal shall be borne by the shipper, billed on actual cost! (5) Outer cartons must be sturdy; labels must be intact and firmly attached. All expenses incurred from failed delivery due to blurred, missing or damaged labels shall be borne by the shipper. For smooth customs clearance, “Made in China” mark must be clearly printed or pasted on all outer packages.
For non-standard cargo, special oversize goods, customized logistics plans for bulk orders, CHAFTA certificate application and difficult inspection orders, please inquire separately for confirmation per shipment.
Contact Person: Mr. Xu Contact: Phone / WeChat / Enterprise WeChat: +86 19303007793
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